MESH RELAUNCH – FAQs

[https://media.mesh.life/mes...]

ABOUT THE UPDATE   

1. Why is MESH moving to a new platform? 

MESH has built a new platform to improve your experience: faster, more gentle on data.  

The MESH team is securely moving all MESHERS’ accounts, data and content (posts, comments, articles, reels, opportunities) from the old platform to the new platform.

 

       2. Is the link to the MESH website changing? 

Nothing changes, you will continue to find MESH at the usual website address: https://mesh.life/ [https://mesh.life/] or by opening/downloading the mobile app on Playstore [https://play.google.com/sto...].

 

        3. Do I need to download a new app?  

If you already have the mobile app installed on your phone, you don’t have to download a new app. For the best experience we recommend to update your current app. Go to the Playstore, [https://play.google.com/sto...] search for MESH and click update. 

 

       4. What will I still be able to do on MESH? 

You will be able to continue to do all the following:  

• Create posts on the newsfeed and view other MESHERS’ posts  

• Watch Reels 

• Read articles 

• Discover and apply to opportunities (e.g. loan, gigs, smartphones and laptops on credit, surveys, challenges etc)   

• Vote and comment on posts, reels and articles 

• See your existing connections 

• Keep you and MESH safe: report a post or comment, report a user, block a user.  

• Log in, reset your password, log out, delete your account (but we hope you don’t do that!), create an account or browse as a guest  

• See your profile 

• See and update your settings & privacy  

• Receive notifications  

• Discover and apply to opportunities 

 

      5. What features will be temporarily unavailable?  

Some features will be turned off for some time while we are building them back better:  

• Networking: send/receive NEW connection requests (remember you keep your existing connections; you just cannot make new ones for a little while!) 

• DMs: you will lose all your existing DMs and you won’t be able to send/receive new DMs for a while.  

• Groups 

• Badges  

• Search  

• Tag another user in a post or comment 

• Share  

You will see a message “coming soon” when you click on any of these features.  

[https://media.mesh.life/mes...]

       6. How long will it take for these features to come back? 

We cannot confirm when exactly they will be back. Imagine renovating your house with a small team, if you want to do it well it takes some time. We will work very hard to make sure they come back as quickly as possible, one by one, and when they are back, they will be soooo much better, you will not regret it! 

 

       7. Are there any changes to how much data (MB) the MESH app is using?  

The new MESH app update is faster and lighter on data! 

 

YOUR ACCOUNT AND DATA 

       8. What happens to the account I had created on MESH? 

Your account and all your personal data will automatically be moved to the new platform. This means you will continue logging in using the same email address as before.  

The only thing you will need to do is reset your password on your very first login. This is because passwords cannot be moved.

 

      9. When do I reset my password? 

After the move on February 3rd, MESH will ask you to reset your password via email, sms or notification. Keep an eye out. 

 

    10. How do I reset my password? 

When you log in for the first time after Feb 3rd, you will get a message to reset and it will guide your through. 

If you missed this message you can do it on your own at any time.  

Watch David do it in this short video [https://mesh.life/app/watch...]     Or follow the steps below: 

Step 1: Open MESH, click login 

Step 2: Click forgot password 

Step 3: Enter you email (used to create your MESH account) and click continue. 

Step 4: Check your email for a 4-digit code 

Step 5: Enter the code and press verify (Use copy & paste function) 

Step 6: Enter your new password (Make sure to note it down so as not to forget) 

Step 7: Enjoy your new MESH experience. 

[https://media.mesh.life/mes...]

     11. How can I receive the password reset code if I cannot access my email?  

If you have lost access to your email, our team may be able to help you, contact MESH on WhatsApp 0114 799 684 or email at help@mesh.life [help@mesh.life] and our team will ask you a few questions to verify you and your account. We will do our best to help you recover your account, but we cannot guarantee we will be able to verify you.

 

    12. What happens to my profile? 

The following profile information will remain: your first name, last name, age, location (county/town), gender, story, profile photo, banner images.  

The following profile information will disappear while we renovate MESH: your biz, interests, skills and volunteering work. Don’t worry, you will be able to complete your full profile again very soon! 

 

    13. How does MESH ensure that my personal data is securely moved?  

Your data security is our top priority. We have implemented robust measures to ensure that your personal data is securely transferred and protected throughout this move. All your information will remain confidential and secure. 

 

   14. What happens to my privacy settings? 

After the move, your privacy settings are reset to default settings, i.e. this means everyone on the platform can see your first and last name (mandatory), profile photo, banner images, posts, story, location, gender, age, connections. Don’t worry, after the move, you can visit your Settings & privacy to reset your privacy preferences. Just click on your avatar on the top of the newsfeed to open your account panel, click “Settings & privacy”, and then click “Account privacy”. 

[https://media.mesh.life/mes...

While you can reset your privacy preferences, your posts and profile picture will now by default be visible to everyone on the platform and this cannot be reset while MESH is under renovation. If you are not comfortable with this, you can delete any post you had created by clicking on the 3-dot menu of the post you wish to delete. All your posts are accessible from your profile page. You can also remove your profile picture and keep it empty. 

 

    15. What happens to my blocked users? 

If you had blocked any user(s), you will need to block them again.  

For instance, if you had blocked any of your existing connections, they will be back in your connection list, but you can immediately go and block them again. Just go to your connection list, find the person, open their profile, and click on the 3-dot menu at the top right corner and click “block user”.  

Once you have blocked a user, they will appear on your list of Blocked accounts inside “Settings & privacy” and you can unblock any user you wish to unblock. 

[https://media.mesh.life/mes...] [https://media.mesh.life/mes...

     16. Can I delete my account? 

We don’t want to see you go, but of course you have the right to decide to delete your account and all its associated data at any time, by visiting your Settings & privacy and clicking on the tab “delete account”.  

[https://media.mesh.life/mes...]

 

CONNECTING AND DM 

    17. What happens to Networking, and will I lose my connections?  

Don’t worry, you keep your existing connections on your profile page. You just won’t be able to send or receive new connection requests for a little while, and you will lose any pending connection requests that you had not accepted.  

Tips: if you need to send or accept any connection request while it’s still possible, do it before the move! 

[https://media.mesh.life/mes...]

     18. Where can I find my existing connections?  

You can see your list of existing connections on your profile page. To access your profile page, click on your avatar, on the top left corner of the homepage, then click “your profile” and your profile page will open. You will see how many connections you have just below your location / age / gender, click on that link to see the full list of your existing connections.

 

     19. What happens to DMs? 

DMs will be gone while we are renovating MESH, but it will come back better and faster! 

Unfortunately, it means you will lose all your existing messages and there isn’t a way inside MESH to automatically back up your messages.  

Tips: if you have some important information in your existing DMs, like the phone number of one of your connections, remember to save those information in your phone before your DMs disappear. Or if you want to continue to privately message any of your connections outside of MESH (for instance on WhatsApp), exchange your contact details now before you can no longer privately message each other inside MESH!

 

     20. How will I communicate with a MESHER if I cannot send them a DM? 

To continue to communicate with other MESHERS inside MESH: speak to them by commenting on their post. If you are comfortable, you can share your phone number with another MESHER on a post or comment and continue your private conversation outside of MESH.     GROUPS AND NETWORKING 

     21. What happens to open groups? 

Groups will be turned off while we improve this feature.  

For open groups, you will continue to be able to see all past posts from the main newsfeed but you won’t be able to filter by group.  

Tips: if you need to connect with any MESHER in your groups do it now before they are gone! 

 

    22. I am part of the “Women In Biz” closed group, what is happening to this group?

If you were a member of any closed groups, those posts will disappear.  

The Women In Biz Group won’t be available for some time😔but don’t worry, it will be back soon and it will better. Tawi will always be on standby to support and reach out in case of anything! 

Tips: if you need to connect with any lady in the “Women in Biz” group or want to save any info from this closed group, do it now before it is gone! 

 

    23. I am part of the “Men's Mental Health” closed group, what is happening to this group?

Men’s Mental health group won't be available for some time😔 but don't worry it will be back soon. We will continue to share Mental health content in the feed and invite you to event whenever we plan one. Your Host Antoni will continue to support you. 

Tips: if you need to connect with any fellow MESHER in the “Men’s Mental Health group” or want to save any info from this closed group, do it now before it is gone! 

 

    24. What happens to badges for MESHERS? 

If you had any badges like power MESHER, these badges will temporarily disappear while we are renovating, but keep being active on MESH, they will come back soon better!    SAFETY 

    25. How do I know if a MESHER is a scammer since badges are gone? 

Even scammers can have badges ☹ always be careful with MESHERS asking you to click on a link or to contact them via phone/WA or promise you to earn money easily, check out these articles on MESH for how to stay safe online.  

Kaa Rada! Avoid Kuwa Scammed By People Pretending To Work With MESH! [https://mesh.life/app/viewa...

HOW TO AVOID GETTING SCAMMED [https://mesh.life/app/viewa...

Don't Fall for Job Scams6️⃣Tips to Protect Yourself in Kenya. [https://mesh.life/app/viewa...

If It Sounds Too Good To Be True… It Probably Is! [https://mesh.life/app/viewa...

 

Badges will be back soon! 

    26. How do I recognize team MESH and MESH hosts? 

Our amazing Team MESH and hosts will continue to be here to help you and they will still have their MESH and HOST badges, so look out for them.  

 

POSTING, PROMOTING YOUR BIZ & SELLING  

    27. Where can I post on the newsfeed? 

We have a new floating button to create posts on the newsfeed, you will find it here: 

[https://media.mesh.life/mes...

Posts are limited to 4000 characters, you can upload up to 4 images and paste links/URLs. All posts will appear on the newsfeed.

 

     28. What images can I upload on MESH, what size/quality? 

You can upload images that are up to 2MB and the app compresses your image to maximise performance.

 

     29. Can I upload videos with the new app update? 

You still cannot upload videos on MESH, but our team is cooking something in the coming months, so be ready!

 

     30. Where do I find opportunities, gigs and loans?

We created a new opportunity center at the top of the newsfeed, so you can easily discover any gigs, loans, challenges and other opportunities. If it’s not there, it means there are no live opportunity currently on MESH.

[https://media.mesh.life/mes...]

     31. Since DMs will be gone, how will I contact MESH for support?

Instead of contacting us via DM inside the MESH App, you can contact us via the official MESH WhatsApp channel 0114799684 or email at help@mesh.life [help@mesh.life].  

 

     32. Where can I contact MESH? 

Visit our Contact us page inside the App where you will find all the details to contact us via WhatsApp and email. You don’t need to log in to access this page, it is also available to guest users.  

[https://media.mesh.life/mes...

33. Are there any changes to MESH privacy policy? 

We have not made any changes to what personal data we collect about you, on what legal basis and for what purpose, we have just updated our privacy policy to make it easier to read and understand.

 

34. Where can I find MESH community guidelines, privacy policy, cookie policy and terms of service? 

If you are logging in on the MESH app, you can find MESH community guidelines, privacy policy, cookie policy and terms of service inside your Settings & privacy. 

[https://media.mesh.life/mes...]