- Greet and welcome them, address them with their titles (if you know them) e.g. Mhesh, Doctor, Prof, Mwalimu, Bishop, to make them feel recognized n valued, also warm to the ones in their company.
- Let them address you first, understand their need, answer inquiries.
- Explain your service or product and it's benefits over the alternative.
- Give feedback or updates on pending business or if a product they preferred is in stock.
- Thank and wish them well as you close the deal. You can give business card or say your social media handles. Welcome them next time they want to shop. #CommunicationTips
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