2024 has been a tough year for me mostly when my business stock were stolen from the store that i used to keep them but through all what I went through I never gave up with continuing with my business of cooking chapati,mandazi and beens that I used to sell.The same day i come up with an idea of calling at least 10 of my regular customers and told them what had happened thereafter I requested them to send me sh100 each person so that I could get another starting capital in order to get back to my business as usual since I never wanted to lose them. Some sent me the exact requested amount while some sent me sh1000 and I ended up with collecting sh6500 which I used to restock my items.And as usual I got back to business the following morning. From this experience I learned that,the tonal language that one uses to communicate with his/her customers in a business is what creates a good relationship between the seller and the customer. Whether the customer uses a rude language on you,always learn how to manage him/her