ARE YOUR CUSTOMERS SATISFIED BEFORE THEY LEAVE YOUR SHOP?

these are some of ways you can improve your customers satisfaction so as they can come back again and also bring referrals to your shop.

Always listen to your customers - There’s no way of knowing whether your customers are satisfied with your product or not, or what they want you to update or fix, unless you ask them directly and actively listen to their response.

Offer proactive multi-channel support - Multi-channel support options help you quickly answer customer questions, ease user frustrations, pre-qualify leads, and better onboard your customers. If a customer can’t find a quick answer to their question on the channel they’re using, they're likely to jump ship and find another solution.

Act on customer feedback - To achieve your customer satisfaction goals, you need to turn customer feedback into a concrete business strategy. Acting on customer feedback promotes positive customer experiences, building customer loyalty and adding to their lifetime value.

Understand your customer journey—firsthand - Your users interact with several key customer touchpoints throughout their journey with your brand, from clicking on your website and reading a blog post to watching a product demo. Taken together, these touchpoints reveal crucial insights into the customer experience.

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