As a business person in the fashion industry,

1. Trusthwoerthy- kukua failthful n kitu poa n customers na once they got your trust they will create long term relationship with you.
2. consistency - this means doing the things the same way without fail and delivery quality..meaning akuna siku customer atakuja akose order alimake.
3. Realibilty _ hii n kupea customers all payment methods comfortable to them and and ensure orders are delivered as agreed.
4. Being empathetic Kuelewa mood ya customer n poa at times ndo ukue in his/her shoes ndo ajue unamjali hence creating a good cordial relationship despite the business aspect.
5. Good customer service Customer service experience leads to customer retention and hence biz yako itakua n long customer life time value.Treating all customers to their satisfaction levels.

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