Ata kama Rona inakaa kukalia watu time kama hizi ku vitu msee ako kwa biz anaweza zingatia ku increase cients, like sasa having a menu of calming remedies which you and your employees can use. Whether it’s purely a refund or return, or if it’s coupons or a free service. By agreeing in advance the scenarios where you will provide these remedies, and how much you’re willing to spend, you will be able to speak calmer and more confidently when offering the solution.