Customer Relationship Management (CRM) is a strategy that companies/business use to manage interactions with customers and potential customers. unafanya nini kustand out/kumake cutomers wako loyal kwa biz yako? unaweza offer services ukonazo at a discount ama pia akikam na beshte yake unawafanyia service na bei fiti sana. ukifanya hivi unaji-promote to a point unabuild customer relationships, increase sales, improve customer service, and increase profitability kwa biz.