Hi meshers. Hizi ndio customers service skills zenye mi hutumia biz yangu ku attract customers na ku make biz yangu iendele kugrow so that ni kue able kui expand.hizo skills ni Kama;

1. Persuasive speaking.

2. Empathy- ability to understand customers emotions and their points of view.

3. Confidence hii ni must ukue nayo.

4. Adaptability ni must ukue nayo.

5. Ability to use positive language and clear communication skills.

6. Self-control and Improvement.

7. Taking responsibility.

8. Patience - when being shouted at, insulted and rudely rushed are all part of my business day.

9. Effective listening and attentiveness.

10. Time management.

11. Willingness to improve and learn from customers.

12. Knowledge - to know more about my business products and services.

13. Ability to admit I don't know the answer.

14. Professionalism relationships.

15. Problem-solving skills.

16. Ability to respond quickly - very important.

17. Acting skills - very important.

18. Ability to read customers.

19. Goal-oriented and being focus.

Hizi skills ni important sana kwa biz . treat customers poa na watarudi Tena na kuleta wengi . But uki wa treat vibaya watahamia to your competitors. Customers ndio raw materials na assets kwa biashara . Bila hao biashara haiwezekani .