"Mbona uki ignore questions za customers kwa social media inakuanga big deal."

You keep updating your social media pages but you don’t bother to respond to questions sent in by your audience. You think time spent on social media is time well wasted!

Why it gets them annoyed The modern day customer uses social media to interact with brands. Brands that don’t interact with their clients on social media are often seen as mean, uncaring, unfriendly, rude, annoying…you can keep adding more adjectives to this list.

Solution Invest in social media management. You can either spend 60 minutes every day on social media responding to questions or hire a full-time assistant for the job (if your business can afford it that is).