RETAINING CUSTOMERS IN YOUR BUSINESS
One of the vital skills you require is is retaining Customers in your Business. Hapa kuna 10 ways za ku-lose customers, hizi ni vitu unafaa ku-avoid kwa Biz in order ku-get/ku-retain customers. 👇
1.You Forget the Basic Rule: The Customer is Always Right. Kama customer hayuko satisfied with their purchase or experience for any reason, the best thing ni ku-take responsibility na ku-offer ways to improve.
2.You Offer Bad Product/Service: If the product/service una-offer hazi-meet expectations zako as the business owner, then customers wako won’t like it either.
3.You are Not Price Cautious: Customers hukua very sensitive na pricing, uki-increase prices make sure ukona something extra to offer. If not, wata-end up finding better prices elsewhere.
4.You Ignore Feedback: Customers waki-provide feedback, you need to listen. At times, suggestions customer wanaleta forward could be exactly what you need to know ku-grow na ku-improve biashara yako.
5.You Make Promises You Can’t Keep: Customers hukua disappointed uki-commit to something alafu u-fail ku-deliver. Keep your promises ama una-risk ku-lose customer for good. Promise less and deliver more!
6.You Don’t Keep Up with The Latest Trends: Even the happiest customers wanataka the latest trends kwa market. Try and make sure you’re the first to offer them na usikue left behind.
7.You Have Difficult Return Policies: Depending on business yako, always make sure return policies zako ziko clear. Customers hu-appreciate ukikua na convenient return polices ku-avoid misunderstandings.
8.You Have Untrained Staff: Kama ume-hire msee kushikilia biz yako, make sure ako well trained na akona enough knowledge about your business. In case customers wakona concerns au requests, wakue well advised.
9.You are Not Professional: Appearance hu-matter ku-entice customers. Always make sure business yako iko clean na uko presentable ndio u-build trust na confidence with your customers.
10.You Limit Operations: Always make sure operating hours zako ni reasonable. Kama biz yako ni online, always make sure ume-define the exact operating hours na u-serve customers the best you can.
Mnaonaje hizi points za nguvu? Unaeza ongeza gani? 🤔
