THE IMPORTANCE OF KNOWING YOUR CUSTOMERS/CLIENTS NAME; The power of names is deeply personal, which means hearing our own name can have a profound psychological effect. Remembering a a clients name and repeating it back to them makes them feel important, valued, and seen. It also helps build a bond between the two of you and strengthens the relationship you have It creates a connection with your customers. People like being around people they feel they know. Recognizing and remembering someone is the first step toward that. It increases the likelihood of a return visit.. #dailydozeofwisdom #Teamkufanikiwa #knowledgeispower #mesherstips