Tuendelee na series ya How to improve customer service👇👇

4. Empower Your Team

a)Training: Provide ongoing training to ensure your team has the skills and knowledge to assist customers effectively.

b)Autonomy: Empower your team to make decisions that benefit the customer, reducing the need for escalations.

5. Personalize the Experience

a)Use Customer Data: Utilize data to personalize interactions, addressing customers by name and remembering their preferences.

b)Tailored Solutions: Offer solutions that cater specifically to the customer's unique situation.