Why do we need customer feedback in your business, it mighty look like a light thing but it has a very impact in your business and helps you grow. These are some of the benefits of having customer feedback;

1. It helps you improve products and services ,unaeza pata your products are the poor quality or something else.
2. It helps measure customer satisfaction, this nayo lazima ujue yes that customer was satisfied by your service 3.it shows you value their opinions
3. Helps you create the best customer experience, some people don't buy a product because is durable or good but others buy courage to extend boundaries
4. Feedback helps to improve customer retention, remember unhappy customer atatafuta a better alternative to your business and leave.

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