Wow Nice Topic... New customers are good for BIZ but no sense of getting new customers Kama hujui kuretain wenye wako...
will talk about this topic from experience especially kwa SMALL SCALE BIZ.
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Availability. - let the customers have the best experience they wish to have.. this is they can find you and the product/service at the given time they want... You can achieve this by kutry your best usikuwe out of stock..
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Reliability- you being genuine about the product or service .... Selll the Value of the product or service not the price.... After them getting the value the price will align itself later on... Let them be sure of you getting back to them on time...
3.Always be in touch. Your existing customers keeps you up.. constantly reach them up. 4.Now this is a massive POINT of retaining them... Always, fit in their shoes , i.e If a client is complaining of a price maybe an Item is 5000/- and he/she wants it to be reduced .. to outshine others in thinking mwambie Basi achukue two products @9000/- or more aggressive 5+ products at @4200/- each.. this will make the client glad even if hatabuy most atajipata ameanza kukuwa agent anakuletea maclients wengine 😁😁... ~Always appreciate Customers wamerudi kununua from you , do this by giving them SPECIAL DISCOUNTS, GIFTS or by SENDING them a THANK YOU NOTE. 5. Always ask for feedback... This will help discover some leaks & improve biz. #CustomerRetention