How Hassan Makes Money Running Errands

Hassan Said from Kibera, Nairobi, is turning this idea into a business but finding specific products and keeping customers happy is not easy.

But how does this business work, how does he make money, and what challenges does he face? Hassan’s story explains how running errands can become a business and why patience, good communication and customer service matter.

Hassan makes money by helping people shop in Nairobi’s markets and deliver parcels. His work involves finding products, picking up packages and making sure they reach the right people.

Think about someone who wants to buy something from the market but hana time ya kuenda huko. Maybe ako busy na job or handling family matters. Instead of spending hours looking for products, they can ask Hassan to do the shopping for them.

That is where his hustle comes in. He saves customers time by helping them get what they need. Pia anashughulikia parcel pickups and deliveries, making life easier for people with busy schedules.

His business shows that you don't always need a physical shop or lots of stock to start making money. Sometimes, you can start with a simple service that solves everyday problems.

Kwa Hassan, customer satisfaction ni muhimu sana. He believes that finding good products and treating customers well can help his business grow.

When someone sends you to buy something on their behalf, they need to trust you. Wanataka upate product sahihi, uwape updates na ushughulikie pesa yao vizuri.

Hassan tries to give customers good service and help them find the products they need. Anajua customer akipata service poa, anaweza kurudi tena ama kupatia mtu mwingine recommendation.

Small things like being polite, communicating clearly and keeping time can make a big difference. Kama product haipatikani kwa market, usikae kimya. Tell the customer early and ask if they would accept another option. Pia, confirm the price, delivery location and service fee before starting the job.

Cheki pia: Kyeva Errands shares how he helps people run errands and deliver goods from Gikomba.

Hassan started with KES 1,500 to cater for the basics like marketing and advertising his services around where he lives.

Generally, you can start an errands business with less capital than you need to open a shop because huhitaji kununua stock kwanza. However, your costs depend on the services you offer and the places you cover.

Some expenses include transport, mobile data and phone calls. Kama unazunguka Nairobi kufanya deliveries, transport inaweza kutumia sehemu kubwa ya pesa unapata.

Before starting, decide how much you will charge for each errand. Consider the distance, time needed and type of service. Picking up a nearby parcel may cost less than shopping for several items in a busy market.

Pia, separate the customer's shopping money from your earnings. Pesa ya kununua bidhaa si profit yako. Your earnings come from the service fee, after accounting for business expenses.

Keep simple records of your income and spending. Hii itakusaidia kujua kama hustle yako inaleta profit.

Read also: Kyeva Errands shares how he started his errands hustle, the challenges, and whether kuna doh kwa hii biz.

One of Hassan's biggest challenges is failing to find the exact products customers want.

A customer might ask for a certain colour, size or brand, lakini akifika kwa market, product haipatikani. He may have to visit other shops or spend more time searching.

Delays can affect customers and Hassan's other jobs. Customer anaweza kuwa anangoja delivery yake while Hassan is still looking for the right product.

To handle this, he can communicate early and suggest other options. Sending pictures of available products can also help customers choose what works for them.

Before starting an errand, confirm what the customer wants, their budget and where the product should go. Hii inasaidia kupunguza confusion na kupoteza time.

For other hustlers, the lesson is simple: challenges ni part of business. What matters is how you solve problems and keep customers informed.

Cheki pia: Rainy Season Hustles You Can Start With Little Capital.

Hassan's advice to other Meshers is to be patient.

Every business has challenges. You might struggle to find customers, fail to get the products you need or spend more money than expected.

Lakini usikate tamaa haraka. Learn from your mistakes, listen to customers and find better ways to do your work. Pia, manage your money vizuri and avoid spending more than your business can afford.

Hassan has also joined MESH, where he can connect with other entrepreneurs, share experiences and learn from fellow hustlers.

His journey shows that opportunities can come from everyday problems. People need help shopping, collecting parcels and delivering items. By offering these services, Hassan is building a business around convenience and good customer care.

Unataka kukuza hustle yako? Start by looking at the problems people around you face and think about how you can help. Huhitaji kuanza big. Focus on good service, manage your money and keep learning. Kama Hassan anasema, business iko na challenges, so patience ni muhimu. Keep going and give your hustle time to grow.