How Silvia Auma Built Her General Shop with 30K
In Bondo town, Silvia Auma's determination and hard work are turning a simple dream into a thriving business.
Auma runs a general shop business that has become a favorite stop for many locals looking for everyday products and goods.
Her shop is neatly arranged with household goods, refreshments, and small items that make daily life easier.
But behind the stocked shelves lies a story of courage, risk, and resilience.
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“I used to be employed,” Silvia recalls. “But I always wanted to do something for myself. I wanted freedom, a business I could grow with my own hands.”
That desire pushed her to start her shop with only Ksh 30,000, savings she had patiently gathered from her job.
Her first customers were her neighbors, people who believed in her friendly personality and good communication.
“Word of mouth helped me a lot. I made sure anyone who came to my shop left with a smile,” she says.
Her focus on excellent customer service quickly set her apart from others.
Silvia’s shop has become her steady source of income. “My cash flow is good most of the time,” she says.
“But sometimes it’s hard when there’s not enough money to restock or when customers delay payments.”
Despite the challenges, she keeps pushing forward, driven by the love she has for her business.
What keeps Silvia motivated every day? “Seeing my customers happy and satisfied gives me strength,” she says.
“Running a business has taught me patience, discipline, and confidence.”
“MESH has given me business ideas, knowledge, and networks that have really helped me grow.
I’ve learned how to handle my finances better and how to market my shop,” she explains.
Her advice to anyone planning to start a general shop? “Trust the process.
Visit MESH, learn from others, and save enough for capital.
Good customer service will always bring people back.”