Is Phone Repair the Fastest Growing Hustle in Kenya?

Phone repair is one of the most reliable and fast-growing hustles in Kenya today.

With the number of people owning a smartphone growing, demand for repair services keeps rising.

Many prefer fixing their phones instead of buying new ones because it’s cheaper and more sustainable.

This makes phone repair a smart business idea with steady income potential.

If you are a skilled fundi with the right tools can easily attract loyal customers through good service, honesty, and affordable prices.

Charles explains that his journey into the phone repair business began through a friend who introduced him to the trade.

“My friend showed me the basics, and I realized this was something I could do well,” he says.

With time, curiosity turned into passion, and passion became his daily hustle.

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When he decided to start officially, Charles used about Ksh 50,000 from his own savings.

The money went into buying repair tools, basic spare parts, and renting a small working space in Luanda. “It wasn’t easy, but I believed in myself,” he shares.

His first customers came through simple advertising. Word spread quickly that there was a young man in Luanda who could repair phones well and charge fairly.

From there, business started picking up. “Good customer relations are very important,” Charles says. “When you treat people well, they come back and even bring others.”

What he enjoys most about his hustle is the satisfaction of helping people.

“When I fix a phone and the owner smiles, that feeling is the best. Plus, it gives me a living,” he adds.

But like many small businesses, his also faces challenges. The biggest one is the lack of spare parts, especially for newer phone models.

Sometimes, clients have to wait longer or look for parts elsewhere. “Hiyo part ya kupata spares ndio inaniumiza."

Taxes in Kenya are making it harder for phone repair businesses to afford spare parts and tools, squeezing profits and raising service prices for customers, he explains.

Charles recently joined MESH after being referred by a friend.

“I'm learning from others and hoping to get more exposure,” he says.

His advice to other Meshers is: “Believe in yourself and be good to your customers.

Even small hustles can grow if you stay focused.”